01Overview
By booking or using Wasatch Auto Detail services, you ("Client" or "You") agree to the following terms and conditions, which form a legal agreement between you and Wasatch Auto Detail ("Contractor," "We," "Us," or "Our"). These terms apply to all services we perform, including interior detailing, ceramic coating, tinting, wrap, wet sanding, and other cosmetic enhancement work.
Questions before your appointment? Reach us at (385) 354-6638 or wasatchautodetail@gmail.com.
02Access to Water & Electricity
We require access to water and electricity for most of our mobile detailing services. If your location cannot provide either, call us at (385) 354-6638 before your appointment so we can work out a solution. Failing to provide access at the time of your scheduled appointment will result in an $80 cancellation fee.
03Cancellation Policy
- 48+ Hours Notice
- No cancellation fee. Cancel or reschedule with at least 48 hours' notice at no charge.
- 24–48 Hours Notice
- $80 fee applies. We've reserved time and mobilized resources for your appointment.
- Less Than 24 Hours
- $150 fee applies. Same-day cancellations prevent us from filling the slot.
- No Call / No Show
- Full service amount charged, up to $250. This includes clients who are not present or whose vehicle cannot be detailed upon our arrival.
- Our Right to Reschedule
- Wasatch Auto Detail reserves the right to cancel or reschedule due to staffing, traffic, weather, or equipment issues. Gift certificate appointments follow the same cancellation policy.
- Missing Utilities at Arrival
- Failure to provide access to water and electricity when we arrive is treated as a cancellation and subject to an $80 fee.
04Late Arrival
Wasatch Auto Detail reserves the right to arrive up to 120 minutes after your scheduled appointment time. Job schedules run tight, and traffic across the Wasatch Front can shift our timing. We ask that you be patient. Your technician is on the way. If you have concerns about timing, call us directly at (385) 354-6638.
05Vehicle Access, Operation & Service Quality
When booking our services, you agree to provide Wasatch Auto Detail personnel with access and keys to your vehicle to perform auto-related services, including detailing, ceramic coating, tinting, wrap, wet sanding, and other cosmetic enhancements. We work to a high standard on every job, aiming for a clean, damage-free exterior and a spotless interior. Any concerns about the completed work must be communicated to us within 24 hours of service completion.
06Accidents, Pre-Existing Conditions & Liability
- Pre-Existing Damage
- We document pre-existing damage before beginning work. Wasatch Auto Detail is not liable for conditions present on the vehicle prior to our service.
- Damage Under Our Care
- If damage occurs while your vehicle is in our care, you will be notified promptly. We do not hide problems.
- Limitation of Liability
- Our maximum liability is limited to the amount you paid for the specific service giving rise to the claim. We provide no guarantees or warranties beyond this, and are not liable for indirect, incidental, special, or consequential damages.
07Fees, Service Terms & Payment
The fee for your service is the "Total Cost" displayed when you book online. If the actual scope of work exceeds the original estimate by more than 20%, we will confirm any additional charges with you before proceeding. Payment is due upon completion of service, accepted via Credit Card, Debit, or Cash. Late payments incur a 10% fee plus 0.5% daily interest until the balance is paid in full. If your account requires collection, you agree to cover our collection costs.
08Shop Vehicle Storage & Late Pickup
Once your vehicle is ready for pickup at our shop, you have 24 hours to retrieve it. Unless prior arrangements have been made. After that first 24-hour window, a storage fee of 5% of the total service amount per day will apply. Our facility runs on a tight schedule with limited space, and vehicles left beyond the pickup window affect our ability to serve other appointments. Please plan to collect your vehicle promptly. If you need extra time, contact us in advance at (385) 354-6638.
09Safety & Hazardous Substances
You must disclose any harmful substances present in your vehicle before our technician begins work. You remain responsible for any health or safety issues arising from undisclosed materials in your vehicle. If our team discovers hazardous substances during the service, a hazard fee will be added to your invoice.
10Feedback, Marketing & Governing Law
We welcome your feedback at wasatchautodetail@gmail.com. By booking our services, you agree that Wasatch Auto Detail may use photographs of your vehicle for marketing and presentation purposes, unless you object in writing before your appointment. This agreement is governed by the laws of the State of Utah. By booking and using Wasatch Auto Detail services, you certify that you are authorized to agree to these terms. For our broader site policies, see our privacy policy and terms of service.
11Mandatory Gratuity for Missed Final Inspection
At the end of every job, your technician will walk through the vehicle with you for a final quality check. If you are not present for this inspection, a mandatory gratuity fee of 10% of the total service cost will be added to your invoice. This fee is non-negotiable when the walkthrough cannot take place. We include this step because it's the moment we confirm the work meets the standard, your feedback matters, and we want to hear it in person.
Questions about these terms?
Call or text Jax, or email us. We're straightforward to work with.